With every purchase, we donate a percentage to Fotolanthropy, a nonprofit that creates powerful films that share true stories of strength and hope. To learn more about this organization and the stories they've told visit fotolanthropy.com.

We recommend applying an oil based coating to pre-treat the leather to help it maintain it's high quality look. To clean/maintain the leather, we recommend cleaning and polishing the leather up to twice a year with a leather cleaner and a soft rag (you can contact your local leather goods repair shop if you would like to learn more on how to polish and clean your leather).

Canvas care: To care for the fabric part of your Fotostrap, we recommend spot cleaning with a generic fabric cleaner, such as Tide-To-Go pens (definitely avoid fabric cleaners containing bleach). Only use water if necessary and in small amounts, but be mindful not to get the leather wet as this could stain the leather.  

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

If you are not happy with your non-personalized product(s) and want to return or exchange for a different color, you may return or exchange your new, unused FOTO piece(s) within thirty (30) days from the date of purchase. Customers are responsible for return shipping cost. Refunds are only processed once the returned product is received back at FOTO. Please note: FOTO reserves the right to refuse to refund any purchase for any reason, including by way of example, but not limited to, if the product(s) looks worn or used. Exchanges are subject to current availability, and customers are responsible for any additional charges based on the product their original purchase is being exchanged for and/or whether the particular product being returned was on sale at the time of the original purchase. Please note that proofing and shipping charges on the original order are not eligible for refund. Please emailsupport@fotostrap.comwith your order number for assistance with a return or exchange.