FAQ: Why won't my promo code work?
FOTO promotional codes cannot be applied towards sale items, including final sale items.
FAQ: How do I choose Afterpay for my payment option?
Once you reach the payment portion of your checkout you will see the option to select Afterpay. This will take you to the Afterpay portal to complete your purchase. To find out more about using Afterpay please see our Afterpay FAQ page here.
FAQ: How soon will I receive my order?
FOTO orders are personalized and shipped the following business day. If you ordered a proof with your order, you need to approve this proof (sent via email within 24-36hrs) before we can proceed with your order. *In order to ensure we can complete and ship your personalized order, please be sure to use an email address you check regularly in case we need to reach out to you for clarification on your personalization or design file.
FOTO offers Domestic and International worldwide shipping options via USPS and UPS. During checkout, customers can choose their preferred shipping method. (Please note that shipping timeframes are estimates only and FOTO has no control over shipping timeframes. We are currently seeing an additional 2-3 day delay on some domestic USPS shipments due to COVID.)
Domestic - United States Shipping
Personalized and non-personalized FOTO orders should ship out the following business day, unless we need further information to fulfill the order or a personalization proof was requested with the order. (Orders placed Friday thru Sunday will ship out on Monday.) Please note that calendar holidays may interfere with turnaround time. You should receive an email with your tracking number once your order has shipped.
International - Outside of the United States
Shipping time for international orders will vary depending on the method selected and the final destination. For standard USPS International shipping we suggest allowing 3-5 weeks for your product to be delivered to you. Expedited options are available via UPS International. While slightly higher in cost, we strongly recommend choosing UPS Expedited as your international shipping method. You should receive your order within 2-5 business days, and we will have more-detailed tracking information should something happen with your shipment. You will receive a tracking number with your international order that will track your package through customs to your doorstep. Please note, international taxes and duties may apply to the shipment and are the buyer's responsibility. All international customers are responsible for appropriate and applicable laws, customs, tariffs, and fees within their given country. Once a product is shipped internationally, FOTO is no longer responsible for goods shipped. FOTO is not responsible for actions taken by local Customs/Postal Services should customers refuse their shipment or fail to pick it up from its location. Personalized international FOTO orders returned by foreign Customs/Postal Services are not eligible for refund and customers will be responsible for costs to re-ship their order internationally.
FAQ: Why is my tracking saying my shipment was delivered but I have not received it?
If your tracking information is indicating your item was delivered but you have not received it, we encourage you to wait 24hrs. We have found that often items will be marked delivered, only to actually be delivered the following day. If you have not received your item after 24-48hrs, please contact us at firstname.lastname@example.org.
Questions about shipping? Please contact us at support@Fotostrap.com.