FAQ

 

How do I put my Fotostrap on my camera?

Check out this video to learn how to assemble a Fotostrap on a camera.

Fotostrap is dedicated to camera safety and we want to ensure that you are using your Fotostrap correctly.  For your convenience we have created a short demonstration film on "how to put on your Fotostrap."  Please take a minute to watch this film and make sure you have put on your Fotostrap correctly.  If you have any questions or concerns, please feel free to e-mail us at support@fotostrap.com and we will be sure to take care of you.  

 

What can I monogram on the Fotostrap?

Make the Fotostrap your own by adding your own monogram! This is a great way to make the camera strap a personalized gift for yourself or someone else! You can choose a traditional monogram, initials, single letter, first name, last name, an inspiring word, quote, verse, sorority letters, the sky is the limit! Check out our inspiration page here for ideas: http://fotostrap.com/pages/monogram

*For all traditional monograms and traditional initials, we will always monogram these in all caps unless we receive a specific e-mail from the customer stating they desire otherwise.  For the text monogram option, please type in the field EXACTLY how you want the text monogram to read (define upper and lower case). 

 

Where is the monogram located on the Fotostrap?

All monogramming is lazered on the leather ergonomic shoulder pad. The monogram will be centered and scaled proportionally. 

I am excited that I can get my business logo monogrammed on my strap, how do I send you my file?

Please follow these instructions as stated:

  1. Choose your Fotostrap
  2. Click drop down list under "Monogram" and choose "business logo file - (upload high res black and white .jpeg, .eps, .ai, or .tiff file at the end of checkout) +$8"
  3. Click "Add to Cart"
  4. Checkout
  5. At the end of your checkout you will be given the opportunity to upload your file to our website to be processed with your order.  Please do not forget to upload your file as it will affect the processing time for your order
  6. FOTO Acceptable File Formats: high resolution black and white .jpeg files are conductive to our methods of monogramming. (No Grayscale)
Will I get to see a preview of the logo?

No, FOTO's designers will center and proportionally scale your logo on the strap and will use their best knowledge of design to make your monogrammed strap look its best.

Can I remove the shoulder pad?
Yes! The shoulder pad can easily be removed.

So Fotostrap gives 10% of its sales to Fotolanthropy? What is Fotolanthropy?

FOTO is committed to giving and with every strap sold FOTO will donate 10% of the sale to Fotolanthropy. Fotolanthropy is a non profit organization that gives portrait session and short films to inspiring people who have faced adversity. Fotostrap is excited to help fund this great company that is using their cameras for good. To learn more, please visit www.fotolanthropy.com

How do I care for my Fotostrap?
Canvas fabric is very durable and long lasting. If you are wishing to know how to care for your Fotostrap, we would recommend spot cleaning with a generic fabric cleaner. Avoid any cleaner that contains bleach, as this will affect the color of the strap. Apply cleaner and gently wipe with water. Be mindful to not get the leather wet as this will leave a mark on the leather. As for cleaning and maintaining the leather, any leather cleaner will work wonderfully.

What shipping methods do you offer?

FOTO offers both Domestic and International shipping.

Domestic – United States Shipping
Non-monogrammed Fotostraps that are ordered by 10AM EST will be shipped the same day.  Any non-monogrammed Fotostrap orders placed after 10AM EST will ship out the next business day. Monogrammed Fotostraps will be shipped within 5 business days.  Fotostraps are shipped USPS first class parcel for a $8.00 USD flat rate and individual shoulder pads are shipped for $4.50 USD. You will receive a tracking number once your order has shipped. 

International – Outside of the United States
Please allow 3-5 weeks for your strap to be shipped to you.  Items are shipped USPS international priority for $40.00 USD.  You will receive a tracking number with your international order that will track your package through customs and on to your doorstep.   All international customers are responsible for appropriate and applicable laws, customs, tariffs, and fees within their given country.  Once a product is shipped internationally, Fotostrap is no longer responsible for goods shipped.